Privacy Policy

1. Introduction

Ohio Luxury Stays LLC DBA Rejuv Cleaning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our residential house cleaning services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a cleaning quote or schedule a cleaning appointment
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or updates
• Participate in surveys or promotions

This information may include: name, email address, phone number, home address, payment details, and other details relevant to your cleaning inquiry or appointment.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our residential house cleaning services
• To evaluate your cleaning inquiry and prepare quotes
• To communicate with you about your appointment or transaction
• To send you updates, newsletters, and marketing materials (with your consent)
• To analyze website usage and improve user experience
• To comply with legal obligations
• To protect against fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cleaning operations and scheduling services
• Email and communication platforms
• Analytics providers
• Payment processors and financial service providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. SMS/Text Messaging Privacy and Consent

5.1 A2P Compliance Statement

Rejuv Cleaning is committed to full compliance with A2P (Application-to-Person) messaging regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CTIA guidelines, and all carrier-specific requirements. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5.2 SMS Consent Policy

By providing your phone number and explicitly consenting via the checkboxes on our forms, you agree to receive text messages from Rejuv Cleaning at the mobile number you provided. Consent must be explicit through checkbox selection — providing a phone number alone does NOT constitute consent. Each consent type (transactional vs. marketing) is collected separately. Marketing consent is entirely optional and not required to use our services. You can withdraw consent at any time by replying STOP.

5.3 Types of Messages and Content

We send two distinct types of SMS messages, each requiring separate consent:

Transactional Messages: Appointment confirmations, cleaning reminders, scheduling updates, transaction status updates, document requests, customer service responses, and security alerts.

Marketing Messages: Promotional content including special offers and seasonal promotions (only if you separately opted in).

5.4 Message Frequency and Timing

Transactional messages vary based on your active appointments (typically 2–6 messages per booking). Marketing messages: up to 4 per month maximum. We will not send non-urgent messages outside of 8am–9pm in your local time zone.

5.5 Message and Data Rates

Message and data rates may apply as determined by your mobile carrier. We are not responsible for carrier charges.

5.6 How to Opt Out

Reply STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message, or contact us directly to request removal. After opting out, you will receive one confirmation message. Opting out of marketing messages does not affect transactional messages related to active appointments.

5.7 SMS Data Retention

Active consent is retained for the duration of consent plus 4 years. Opt-out records are permanently retained. Message logs are kept up to 3 years for compliance and dispute resolution.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Opt-out of marketing communications
• Restriction of processing
• Data portability

To exercise these rights, please contact us using the information below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.